Occasionally, a member of the public or SBAOR members find themselves embroiled in a dispute with another member. Grievances between a member of the public and a REALTOR® or grievances between REALTORS® can include claims of possible ethics violations and communication issues, such as misrepresentation, lying or failure to communicate at all, as well as complaints surrounding cancellation of a contract, listing, or escrow. The SBAOR Ombudsman Program is here to help.
SBAOR Ombudsmen receive and respond to questions and complaints about members; can contact members to inform them that a member of the public or another REALTOR® has raised a question or issue; and can contact members to obtain information necessary to provide an informed response to the person complaining.
The Ombudsman’s role is primarily one of communication and conciliation, not adjudication. Ombudsmen do not determine whether ethics violations have occurred, rather they anticipate, identify, and resolve misunderstandings and disagreements before matters ripen into more significant disputes
Ombudsmen are not attorneys and cannot give legal advice or answer legal questions.
To learn more about this program, please watch these videos: https://www.nar.realtor/about-nar/governing-documents/code-of-ethics/ombudsman-process-videos
**Please note** Please call SBAOR at (805) 963-3787, not the number shown in the video.